Our electronic queue for retail and wholesale stores, retail chains, supermarkets, and hypermarkets solves the issue of automating queuing for purchasing goods, arranging installments, receiving consultations, personal appeals to managers, etc.
Composition of the electronic queue
Electronic queue terminals for order processing and ticket issuance
Our customers in the retail sector often choose QOne terminals for issuing tickets with payment kiosk functionality. In this case, the client uses the terminal to place an order, make a cashless payment, and receive a ticket for collection. Or they confirm a previously placed order on the website, pay through the kiosk, and proceed to the collection point.
Self-service terminals also offer the full range of retailer services, printing paper tickets or sending them electronically (SMS, E-mail).
Electronic queue displays
Monitors or TVs with Smart TV, Android TV support, or equipped with a modern TV box. Used to display information about the electronic queue order. The QOne interface supports customization and styling in the customer's corporate style. Devices use a ticker, support advertising banners, and videos.
Manager's workplace
Personal computer, tablet, or smartphone with a browser open with our electronic queue web application. The application is used to work with clients and process requests online.
The flexibility of the solution allows the employee not to be tied to their workstation with a PC, but to freely move around the branch with a tablet or smartphone, solving customer issues in the required location and simultaneously performing other actions when necessary.
Other features
Service quality assessment
Service quality assessment system on Android tablets. A modern and in-demand solution that quickly connects to the workstation by scanning the QR code on the employee's monitor with the tablet's camera.
VIP clients
Issuing a priority ticket in the queue. To access the functionality, the client must authenticate at the terminal by phone number or by presenting their smart card to the built-in terminal scanner.
Speech synthesis service
Service for launching a voice assistant. No more human voiceovers, the solution is based on Google Speech-to-Text, Yandex SpeechKit, or the Microsoft voice platform. It significantly simplifies the creation and editing of voice notifications.
Mobile registrar
Built-in reporting
One morning, after a restless sleep, Gregor Samsa woke up to find himself transformed into a monstrous insect.
Why us
Our company develops one of the most modern and flexible solutions for automating queuing in the market. We not only supply a ready-made system adapted for various business sectors but also offer any customizations upon request. As a result, the customer receives not just software and equipment but a comprehensive solution that evolves and scales along with the changing business processes of the retailer and the growing demands of end customers.
Leading companies choose us
Do you already have a project? Contact us! Tell us about the scale of your network, the number of terminals required for issuing tickets, displays, and operator workstations - we will perform a free calculation and demonstrate the operation of our system live. If you have a non-standard project, we will consider it and offer the best solution.