Lexus City Plaza - owner of the largest network of official Toyota and Lexus dealer centers in Europe, chose the QOne electronic queue system for automation of service.
Now, to register for services, the client goes to the electronic queue terminal, authorizes by phone number, chooses the type of service and receives it from the manager. Integration with the accounting system is implemented, various system operation scenarios are supported.
Scenarios of the electronic queue operation
As part of the project, the electronic queue for the car showroom is integrated with CRM. As a result, when the client enters the phone number on the electronic queue terminal, a request is sent to the car showroom's accounting system and based on the received data, the following customer flow automation scenarios are implemented:
1. Without prior appointment - after entering the phone number, a check is made in CRM of the last manager who served this client and he is reassigned to work. If the manager is busy or not available, the client can choose any other employee in the interface and receive a ticket.
When the manager starts servicing, the QOne system transfers data to the CRM about creating a new service and the manager already fixes all the results of the work in the CRM and completes the service there.
2. By appointment - if after a request in CRM information about the availability of a record (made earlier by phone or on the website) comes, the electronic queue issues a ticket. If the record is not found - a message is displayed. If there are several records, the client again selects the necessary service, enters the phone number, the check is repeated through CRM and a ticket is issued again.
3. Manual selection of service and manager - the possibility of a simple registration for the selected service, the client chooses a liked manager himself and the system assigns a ticket to him.
Result
Electronic queue for car dealerships Lexus City Plaza not only solves the classic task of distributing customer flows, but also contributes to maintaining a premium level of service and the concept of personal service. The electronic queue terminal with a stylized interface is a fast and modern format for recording to receive a service in a car dealership, which is convenient and always in demand by visitors.
Lexus City Plaza unites 55 dealer centers in Europe and 4 in Kazakhstan. The QOne electronic queue will gradually be introduced into customer salons, suitable for implementing both small and large projects with a distributed network of branches, a large number of employees, and multi-level service.
Want more? Contact us! We will conduct a free calculation of your project and demonstrate the operation of our electronic queue.
Other projects for car dealerships
In addition to the electronic queue system for dealer centers, we are launching projects to implement self-service kiosks and electronic cashiers for car dealerships, solving a variety of industry tasks for automating the sale of goods and services.
Our specialists also implement deposit machines for car dealerships, accepting large amounts of cash when buying cars and replacing expensive bulky cash nodes.
And if you are looking for a solution for contactless delivery of a car to the service. We are ready to offer specialized self-service lockers and software.