QOne Electronic Queue includes a functional reporting system that provides a large amount of information about the complex operation:
- Data on daily tickets
- Data on mobile tickets
- Data on redirected tickets
- Total number of services provided
- History of serviced tickets
- Employee's work time structure
- Employee performance by services
- Service indicators per employee
- Reasons for service interruptions
- Average service time by branches
- Average service time by products
- Customer waiting time
- Employee waiting time
- Reasons for ticket rejection
The system records the performance of service operations, as well as additional work with the client (for example, consultation with the client in the sales area). Based on the data obtained, a manager's workload report is generated. The work time structure and personnel efficiency evaluation for each employee are demonstrated.
Detailed information on average service time and customer waiting time for a specific queue type at specific locations.
Final report on the total number of registered clients, with a breakdown of serviced, not serviced, and canceled clients by queue types.
