QOne Electronic Queue contains a built-in monitoring system. The system's back office has a unified centralized space for managing the self-service device network. The hardware part of the solution works reliably.
The back office administrator sees a visual representation of the equipment status in real-time, receives messages about events in the device network, and views their status.
The system also supports sending notifications to responsible personnel about the current equipment status and malfunctions (SMS, e-mail, Telegram bot).
Timely sending of technical notifications allows for a prompt response to unstable equipment operation and minimizes serious network failures. The downtime of the customer's self-service system is reduced, increasing the availability and quality of services.