We offer the implementation of an electronic queue system for CNAPs, MFCs (Multifunctional Centers) in Europe and CSCs, CSCs (Population Service Centers) in the CIS countries. Our modern electronic queue for recording in MFC automates visitor flows, offers a well-thought-out functionality for government institutions, can be customized and easily scaled.
Advantages of QOne electronic queue for MFCs and CSCs, CSCs
Our queue management system combines key solution components:
Ticket issuing terminals - with customizable interfaces, buttons, algorithms for issuing tickets for various services.
Electronic queue boards and monitors - visual display of queue with support for advertising banners and scrolling text.
Employee workstations - a web-based solution for visitor service, can be opened on a computer, tablet, or smartphone simultaneously, ensuring seamless employee workflow. They can work with the electronic queue at any MFC location, accept or reschedule requests, and provide general consultation or assist colleagues on-site.
Voice notification - based on speech synthesis service, voices the call of visitors to the multifunctional center, quick editing of existing texts and introduction of new ones.
Service quality assessment system - on Android tablets, which are attached to operators' workstations by scanning a QR code and can be used by visitors to evaluate their work directly during the service process.
Manager's workplace - the administrator tracks the electronic queue in real-time, sees requests, reassigns tickets, evaluates the productivity of employees in the built-in reporting system.
Replacement of outdated electronic queue programs and applications
If the multifunctional center already uses an electronic queue, our system can be easily adapted to the existing set of equipment practically without costs!
MCs and CSCs often have an extensive network of departments and branches that are grouped into segments with electronic queue systems from various suppliers. We will transfer all branches to a single system taking into account all service parameters and algorithms - no more complexities with comprehensive management and asynchronous administration.
Single server and monitoring mechanism
The QOne electronic queue system is built on a single server that connects all branches, regional and head offices. Maximum fault tolerance and solution reliability are achieved. The monitoring system transmits data about ticket issuance terminals and electronic queue displays in real-time mode. The imminent end of paper for tickets or incorrect display of the interface on the TV will be immediately noticed by the administrator, and the responsible staff will receive a notification via SMS, email, or Telegram.
Why QOne
Our electronic queue was originally developed for automation of MCs and CSCs, banking institutions, and government structures. All aspects of service queue construction are well thought out with attention to convenience, functionality, and customer orientation.
We possess the technologies and experience in launching large-scale projects for implementing an electronic queue with standard and custom interaction scenarios with users, complex business processes, and understand the level of solution required for a modern MC or CSC.
Contact us, tell us about the size of your project - we will analyze your requirements, perform a free cost calculation, and demonstrate the operation of our electronic queue in demo mode.