A large flow of visitors in a medical institution creates a colossal load on the reception staff. As a result, queues are formed, the cause of which is a large number of requests for simple services (setting up a dropper, blood sampling, injections, stitch removal, etc.) in procedural rooms.
We offer the implementation of our electronic queue system for medical institutions, hospitals and clinics based on self-service terminals or customer smartphones by scanning a QR code with a link to the web application. The system will qualitatively unload the reception, optimize customer flows and significantly increase the level of service.
Electronic queue for automating the registration desk in a medical clinic through a terminal, kiosk, electronic cashier
Next to the procedural room, an electronic queue terminal (self-service kiosk for self-registration) is installed, which contains a showcase of services. The visitor selects the type of service, pays for it with a bank card or Apple Pay, Google Pay, receives an electronic queue ticket and a receipt.
If the clinic is equipped with several procedural rooms on different floors, electronic queue terminals can be placed in various locations or one-two terminals can be located in the clinic lobby.
To display information about the queue, a TV placed in front of the room, automatic voice call based on our speech synthesis service, or a classic call by medical staff can be used.
As a result, the comprehensive solution completely takes over patient registration and payment for services in the procedural room. Reception staff can devote much more time to solving other tasks, and visitors appreciate the reduction of queues, increasing overall comfort and service.
Electronic queue via client's smartphone
- A modern solution for queuing by scanning the visitor's smartphone QR code with a link to the electronic queue web application in the browser
- An alternative to ticket issuing terminals and electronic boards, or an addition to them
- Almost no costs for the system, only the visitor's smartphone is required for operation
- Acceptance of payments for selected services via Pay, support for cloud fiscalization services
- Support for Telegram bot to send notifications about queue status
Integration with the MIS accounting system or working without it
If necessary, our electronic queue for the hospital can be integrated with the customer's Medical Information System on demand to ensure seamless information exchange.
In addition, all services can be entered on the side of our system without additional integrations. Service showcase management, their cost, tracking of payment transactions, and other features are available in our back office.
Comprehensive projects for clinics and hospitals
Automating registration in the procedural room is just part of the capabilities of our system. We implement projects for leading medical clinics with a wide range of functional capabilities based on self-service kiosks and electronic cashiers:
- Authorization by phone number, SMS, electronic or paper QR code
- Selection of service type and visit time to available doctors, search for specialists by full name and specialization
- Payment for services immediately before the visit, payment of debts for past services, replenishment of the client's personal account
- Printing standard electronic queue tickets or multitickets for visiting multiple offices with a single ticket, taking into account the average time for each specialist
We are ready for projects of any complexity, if necessary, our self-registration kiosks, electronic queue terminals and the system itself are flexibly customized to customer requirements.
Learn more about implementing our solution in leading clinics
