Innovative version of QOne Electronic Queue via smartphone. A standalone module for automating customer flow tasks for any services - selling goods, service maintenance, order delivery, credit processing, and much more. The mobile registrar can work as a standalone module or as an addition to registration stands (kiosks and ticket terminals).
- The most advanced service for automating service delivery to customers based on smartphones
- No need to install and maintain standard ticket kiosks for issuing tickets and electronic displays to show queue status
- Almost zero costs for the system, all you need to work - customer smartphone and SMS notifications
We also offer cloud-based electronic queue for retail customers. The solution includes a free tariff for 1 workstation, 1 service, and a limit of 30 tickets per day. Learn more at the Younext solution website.
To join the queue, the customer scans the QR code with their smartphone linking to the electronic queue web application. Then the necessary service is selected, the phone number is entered, and the visitor waits for their turn.
QR code can be placed on static banners, flyers in the communication salon, or any interactive media, such as a TV, tablet, etc.
Functionality
The solution allows offering customers the most modern service of automating service receipt. All that is needed to queue is your own smartphone.
All interaction with the system is done through the smartphone screen. After selecting a service and entering a phone number, the client is shown a screen with a ticket number and the number of people in the queue.
The web page checks the status of the issued ticket on the server and after the employee is ready to accept the client, it displays a new web page with a call to the service area in the hall, service counter, etc.
The solution contains customizable functionality, which, at the customer's choice, allows sending SMS to the specified number at the time of queuing, indicating the queue number, as well as SMS when the manager is ready to accept and provide service to the client.
Telegram bot for electronic queue
If the visitor does not want to track their position in the queue through the browser, our system offers sending Telegram notifications through the bot. Optionally, SMS can also be sent to the specified client number.
The Telegram bot supports simple notification of adding a ticket and calling, as well as a one-time notification of the queue approaching when there is 1 person left. Notification of the last person allows timely arrival to their queue.
Service selection, payment acceptance, and queuing
In addition to the classic queuing, our system supports the functionality of selecting a service with payment acceptance directly through the client's web application + queuing with issuing a virtual ticket of the electronic queue. Payment is made through SBP, cloud fiscalization services are supported, and the client is sent an electronic receipt.
Advantages
The customer gets the opportunity to reduce the number of expensive registration counters. In addition, there is no need to service the counters, monitor performance, change receipt paper. Also, electronic boards can be dispensed with, all information is displayed on the client's smartphone screen.
If the customer is already using a standard electronic queue with paper tickets, the mobile queue recorder module QOne can be easily integrated into the existing system. The solution is highly demanded by modern users and will gradually allow to completely abandon self-service kiosks. The technology significantly reduces equipment costs, adapts flexibly to solve any tasks related to automating customer flows.
Electronic queue on a tablet
Our system also supports launching on tablets with Windows or Android OS based on our own native application - the functionality and interface of the electronic queue kiosk are fully duplicated on the tablet.
The electronic queue can be launched on any tablets based on iOS, in this case, the solution will use a mobile recorder in the tablet's browser.