from 120 $.
- Modern, functional system with simple and fast setup
- Online solution with support for ticket tracking, staff performance monitoring, which classic call buttons cannot offer
- Ability to customize tablet and staff application workflows, customize appearance, launch new features
Staff calling button on tablet
The smart consultant calling button is an Android tablet located in a specific location, for example, in the wallpaper department of a construction supermarket or in the kitchen design area of a furniture retailer.
In idle mode, the tablet attracts attention with videos or banners calling for assistance, as well as displays ads. When the screen is touched, the tablet prompts to press the interactive staff calling button.
Android application for employees
After the customer presses the call button, all available employees in the sales floor receive an audio or vibration notification in the application on their smartphone about the customer. Employees see which tablet was activated by the customer and in which area, and depending on their workload or skills, they press the readiness button to provide consultation and then proceed to the tablet where the customer is waiting for them.
Tracking and analytics
The wireless staff call button on the tablet in conjunction with Android smartphones is the most modern and functional system on the market with the ability for quick deployment and easy scalability. The online solution supports tracking customer calls, as well as employee efficiency, providing full monitoring of the complex operation.
Examples of tracked metrics:
- Frequency of manager approach to the customer
- Number of processed requests
- Points or departments (with tablets) where the work was carried out
- Average customer service time
- Average time a customer waits for an employee
- Was the customer redirected to the sales department
- Service refusals and their reasons
As a result, the system is used not only for handling requests within the electronic queue but also contains a powerful tool for obtaining analytical data in the retailer's interests, allowing:
- Determine key personnel performance indicators
- Perform comparative analysis, view data history
- Collect feedback from employees on customer work
- Identify dishonest and ineffective employees
- Track staff shortages or excess
The store gains access to crucial metrics that are not visible to the naked eye and often impossible to obtain in any other way than through monitoring managers' work processes with customers. The QOne system successfully handles this task, allowing it to be classified into a completely different class of solutions compared to traditional buttons and pagers.
Constantly incoming online analytics and previously accumulated data allow the retailer to broadly improve the level of service and efficiency of the sales floors, and in a narrower sense — better equip and optimize the staff, evaluate the performance level of each of them and the entire department, evaluate the motivation system, better understand customer needs, and optimize the sales funnel.
System Usage
