Solutions for service quality assessment allow to efficiently and with minimal costs automate the collection of feedback from customers in any business area. The results provided help to regularly and qualitatively increase the level of customer orientation.
Based on Android tablets
For QOne software, a separate service quality assessment module has been implemented on Android tablets. The built-in functionality meets all the requirements for modern evaluation systems (SOCOC) for customers of any level.
During the interaction with the employee and until the service is completed for the client, advertising videos are shown on the tablet, which are configured in the QOne back office. The system owner can earn on advertising spaces by selling views to third-party companies.
Easy attachment of tablets to the employee's workplace
Since the tablets are equipped with a webcam, QOne specialists have implemented convenient functionality for attaching tablets to managers' workplaces - after registering the evaluation point in the system, all details are generated in the form of a QR code, which is simply scanned by the employee through the tablet camera in the back office.
Based on Android tablets
After successful scanning, the tablet is linked to the employee's workstation, where all ratings of his work are taken into account.
Based on registration racks*
*implementation of functionality on demand
Our software allows you to launch websites on registration stands to create functional reference infomats and navigation panels, service quality assessment systems without using remote controls and Android tablets.
QOne solution for service quality assessment is suitable for standard score evaluations, as well as for detailed text forms.
