Self-service kiosk-based devices (electronic queue terminals) for automating customer flows.
Used by customers to receive tickets for selected services.
Can be supplemented with feedback forms, service quality assessment, any information services (maps, reference information), etc.
Capabilities
QOne registration stands not only provide the opportunity to get a ticket, but also identify the client by entering a mobile phone number or presenting a smart card to the built-in scanner.
Information exchange is carried out with the customer's accounting system, the QOne back office manager has access to the transferred client data.
Enhanced interaction with the internal accounting system is supported. Various integration points with QOne queue management system are offered:
- The electronic queue can create entities (clients, transactions, etc.) in an external accounting system
- The system can perform a number of checks in an external system, determine the possibility of visiting, priority, and other parameters of the electronic queue ticket
- The system can fill in the client's attribute composition, which will be available to the operator (for example, contract number, debt amount, etc.)
Adaptive web interface
Modern web interfaces are used on ticket kiosks for selecting services and printing electronic queue tickets, which adapt to any screen formats.
It is possible to deploy a wide variety of functionality for business automation.
In addition to the basic UI, we develop professional screen designs depending on the field of activity, offer branding or custom interface development.
Menu management
Registration desk menu management is done in the Qone back office. Flexible configuration of groups and items for display on the device is supported.
In addition to creating a tree menu and structuring queues depending on their purpose, adding icons, descriptions to service buttons in the interface, and additional texts on ticket stubs is proposed.
Electronic queue on a tablet
Our system also supports launching on tablets with Windows OS - the functionality and interface of the electronic queue kiosk are fully duplicated on the tablet.
The electronic queue can be launched on any tablets based on Android or iOS, in which case the solution will use a mobile recorder in the tablet's browser.