The back office of the QOne Electronic Queue system contains a dashboard that shows the status of the entire system online. The manager sees the status of tickets and queues (including those that have been in working status for a long time), as well as the status of all current managers.
Manager's capabilities
- Reprinting tickets
- Transfer to another specialist
- Forced assignment of a specific ticket to a manager
- Increasing the priority of a ticket
- Directing the client to oneself (to help managers in case of queue congestion, etc.)
The manager can also end the session of managers if any of them forgot to end their working day.
The manager's functionality allows for additional control over the operation of the entire system in real time, improves the quality of services and customer orientation.