Smartix Electronic Queue allows creating tickets directly through the manager's workstation. On the service screen, the employee has two buttons available - Assign to self and Assign to another manager. As a result, if a visitor misses the ticket issuing kiosk or when a customer approaches the employee directly, the manager can quickly create a ticket and start servicing, as well as reassign the customer to another more suitable employee.
For each ticket, a queue is selected, if necessary, the customer's phone number is indicated, priority is chosen, an extended comment is left.
Both buttons on the service screen are flexibly configurable. Depending on the situation and working conditions of a specific manager, the functionality of assigning tickets through his workstation may be unavailable to him, or partial assignment of tickets may be available only to himself or only to other employees.