We have launched the functionality of the Telegram bot for our QOne electronic queue system. Visitors no longer need to regularly track the status of their virtual queue in the web application via smartphone. The solution is also an effective alternative to the classic waiting for customers in the electronic queue display area.
Features of the Telegram bot for electronic queue
After queuing, an icon Telegram is added to the ticket screen, clicking on which opens the messenger with the /start message to launch the bot on the user's smartphone.
One-time users
If a person entered the web application and the bot via a QR code, he receives a message confirming tracking and a one-time notification that his turn has come.
Authorized users
If a person shares his phone number with the Telegram bot, he will receive a notification about the last person in front of him in order to be able to arrive in time for his turn.
Advantages of the Qone Telegram bot
Using Telegram for queue notifications significantly improves customer service. The functionality, for example, simplifies the waiting process for bank visitors - the client does not need to be in the office or near the administrator's desk, they receive real-time notifications and can go about their business.
In the electronic queue via smartphone for restaurants and cafes, groups of people with different numbers of individuals take their place in line. The administrator invites them not in the order of taking the queue, but according to the available table with the number of seats for a more complete seating. The Telegram bot provides comfortable waiting for people in line for a suitable table with a certain number of people. They no longer need to be physically present next to the administrator.
The Telegram bot completely changes the concept of long waiting, for example, for unloading goods at the warehouse. In some cases, drivers wait in line for several hours and they will gladly spend this time resting after the road, and the notification in Telegram will indicate in advance when their turn for unloading will come.
Why us
Our electronic queue basically meets all customer requirements for such solutions. We also carry out modifications and implement new functionality on demand.
The Telegram bot can be customized for a specific customer and interaction scenarios with users. In addition to the direct functionality of queue notifications, messages can be supplemented with additional reference information, marketing content, transition to a chat with a consultant, etc.