QOne Queue System includes a built-in monitoring system. The back office of the system has a centralized space for managing the self-service device network. The hardware part of the solution works effectively.
The back office administrator sees a visual representation of the equipment status in real-time, receives messages about events in the device network, and views their status.
The system also supports sending notifications to responsible staff about the current equipment status and malfunctions (SMS, email, Telegram bot).
Timely sending of technical notifications allows for a prompt response to unstable equipment operation and minimizes serious network failures. The downtime of the customer's self-service system is reduced, increasing service availability and quality.